Shipping & Returns

Shipping

SMC offers DAP shipping terms using DHL courier.

DAP terms – Delivery at Place, Any VAT or Duty at imports is paid by the receiver.

Normal delivery time within the EU is 1-3 days depending on destination.
Normal delivery time to the rest of the world is 2-4 days depending on destination.

Shipping costs

The shipping cost is calculated by weight on the selected items in the shopping cart.


Returns

SMC offers to refund or replace any product provided by us that do not meet the standards expected.

Products damaged in shipping will be replaced free of charge by SMC. Any back order of products will be shipped as soon as possible at no further cost or will be refunded.

Cancellations of orders must be made within 14 days after the receipt of the product. The products are to be returned unused and in the original package. This must be agreed with SMC prior to returning any products.

For cancellations of orders, shipping damages or replacement claims of products notify SMC by email to sales@shipmotion.eu within 14 calendar days from when you have received the products.

If the order is cancelled by you after the products have been dispatched from the warehouse, you are responsible for return shipping and its charges to SMC. The products must be returned no later than 14 days from the day of the cancellation of the order that was agreed with SMC.

The refund for cancellations of orders will be made using the same means of payment as the customer used for the initial transaction; the refund will be concluded within 7 days after the products have been received by SMC in good order.